Cover for protection is what we do !
 
Any Time, Any Place, Place your order here !!
Enjoy
FREE SHIPPING
Within West Malaysia !!

Policy

Forms of Payment

  • Dark Cloud website is pleased to accept the following credit cards as forms of payment:
Visapaypal
  • It is set up to take immediate orders online via credit card (MasterCard™, Visa™) PayPal and MOLPay at the moment. This transaction will appear on your bank statement as a payment to DARK CLOUD TRADING.
  • All prices on this website are processed in RINGGIT MALAYSIA (RM).
 

Safe & Secure Payment

Our online payment system is operated by a service provider specialising in secure online payments. For further information please refer to the "payment" section of our Terms and Conditions.
 

Pricing

Product prices listed on Dark Cloud website are subject to change without advanced notice.
 

Shipping

  • Items purchased will be couriered via Standard Shipping service within 3-5 business days for West Malaysia, and 3-7 business day for East Malaysia (Monday to Friday, excluding weekends and Public Holidays) upon order payment confirmation.
  • If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising you of the process for redelivery. If three attempts (total) are made to deliver your order, it will be returned to DARK CLOUD. Redelivery will be at the expense of the customer.
  • DARK CLOUD will not be responsible for orders signed for by someone other than the designated recipient.
  • If you find that items are damaged upon delivery or your product is missing from your order, please report to Customer Service on the same day with supporting evidence and your Invoice number. 
  • All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.
 

Standard Delivery Charges

  • Shipping charge of ZERO will be applied West Malaysia.
  • Shipping charge will be applied to East Malaysia.
  • Shipping charge will be applied to Singapore.
  • Shipping charge will be applied to Brunei.
 

Cancellation of Order

Products sold are non-refundable, therefore we regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you process your payment.
 

Returns Policy For Online Purchases

  • All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice.
  • All product may be exchanged once.
  • Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
  • Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
  • DARK CLOUD reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
 
 
         
Contact Details
Email cs@darkcloud.my
location Dark Cloud Trading
No. 89, Jalan Harimau Tarum,
Taman Abad,
80250 Johor Bahru Johor
whatsapp +6016-702 8007
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